Freshsales, developed by Freshworks, is a cloud-based CRM platform tailored to streamline sales processes for businesses of all sizes. It offers features such as AI-powered lead scoring, sales automation, built-in telephony, email tracking, and customizable dashboards. The platform's AI assistant, Freddy, provides predictive insights to help sales teams prioritize leads effectively. ‍

Users appreciate Freshsales for its intuitive interface and affordability, especially beneficial for small to medium-sized businesses. The CRM's ability to integrate with various communication channels, including email, phone, SMS, and chat, allows for seamless customer interactions.

However, some users have noted limitations, such as the lack of certain advanced features and occasional challenges with customer support responsiveness.

Overall, Freshsales is recognized for its user-friendly design and comprehensive features that cater to sales teams aiming to enhance efficiency and customer engagement.

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