Zendesk is a cloud-based customer experience platform that integrates customer support, sales, and CRM functionalities into a unified system. Its modular design caters to businesses of all sizes, offering tools for ticketing, live chat, knowledge bases, and sales pipeline management.

Key features include a robust ticketing system, omnichannel support across email, chat, phone, and social media, automation through workflows and macros, and advanced analytics via Zendesk Explore. The platform also provides a self-service portal and a customizable knowledge base.

Users often praise Zendesk for its intuitive interface, scalability, and extensive integration capabilities, with over 1,200 prebuilt apps available.  The mobile app, particularly for Zendesk Sell, is noted for its functionality, making it suitable for mobile sales teams.

However, some users have expressed concerns about the platform's pricing structure and the complexity of certain features.

Overall, Zendesk is recognized for its comprehensive features and adaptability, making it a strong choice for businesses seeking to enhance customer engagement and streamline support operations.

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