Pendo is a product experience platform that combines product analytics, in-app guidance, and user feedback tools to help teams enhance user engagement and drive product adoption. It enables tracking of user interactions across web and mobile applications, offering insights into user behavior and feature usage.

Key features include funnel analysis, retention tracking, and the Product Engagement Score (PES), which aggregates adoption, stickiness, and growth metrics. Pendo also offers in-app guides and surveys, allowing teams to deliver contextual messages and collect feedback directly within the application.

Users appreciate Pendo for its ability to segment users and target in-app messages effectively. One Reddit user noted, "Pendo is 100% worth it just for guides but the Analytics features are fairly basic depending on how deep you’ll go" . However, some users have reported limitations in data visualization and depth of analytics, leading them to supplement Pendo with other tools like Mixpanel .

Overall, Pendo is valued for its comprehensive approach to understanding and improving user experience, particularly through its in-app guidance and feedback capabilities.

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